Frequently Asked Questions
Everything you need to know about bringing curated art and heritage into your home.
How are your home decor items sourced and authenticated?
We collaborate directly with global museums and heritage foundations. Each reproduction or inspired piece is vetted for historical accuracy and quality to ensure it meets the standards of the original institution.
What is your policy on shipping fragile items like ceramics and glassware?
We use specialized, museum-grade packaging materials to ensure your delicate home goods arrive safely. All fragile shipments are fully insured against damage during transit.
Do you offer international shipping for large furniture pieces?
Yes, we ship worldwide. For oversized items or furniture, we provide white-glove delivery services in select regions and custom freight quotes for international destinations.
What is your return policy for home accents?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made frames and limited edition exhibition prints are final sale.
Are the materials used in your textiles sustainable?
Museum Shop is committed to sustainability. Many of our cushions, throws, and tapestries are crafted using organic cotton, recycled fibers, or ethically sourced wool.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.